Refund Policy

Refunds & Our Policies

Due to the personalised nature of the products we create at Reemilo, we do not accept returns for a change of mind. Every portrait is made especially for you, using your photographs and selected options. This does not affect your rights under applicable consumer law.

If you are unhappy with your finished product, please contact us at support@reemilo.com. We care about your experience and will work with you to understand and resolve any issues.

If you receive the wrong product, an incorrect size or print, or your product arrives damaged, please contact us with your order number and, where possible, photographs of the issue. We will arrange an appropriate replacement or other remedy, including a refund where required by law. Please let us know as soon as possible, preferably within 48 hours of delivery. Reporting an issue later does not remove your statutory rights.

You can cancel or request changes to your order within 30 minutes of placing it. Cancellations requested within this period will receive a full refund. After 30 minutes, cancellations and changes are subject to the stage of design or production and may not be possible. Please email support@reemilo.com promptly with your order number.

We create your artwork using the photographs you provide. Please upload clear, high-resolution images and carefully check all names, spelling and personalisation details before ordering. Blurry or low-quality photographs may limit the detail we can achieve. If we identify a photograph as unsuitable, we will contact you to discuss an alternative before proceeding.

Special requests outside the available product options are subject to our confirmation. Please contact us before ordering if you need a particular alteration to a photograph.

Our website examples illustrate the available artistic styles. Your finished portrait will reflect your own photographs and selected style.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law or other applicable consumer protection laws.

Sales, Promotional Codes & General Store Policies

Promotional Codes

Unless an offer states otherwise, only one promotional code may be used per order. Codes cannot be combined or transferred and may have eligibility requirements or exclusions.

Promotions may change or end, but this will not affect orders we have already accepted. Where a free-shipping threshold applies, eligibility is calculated using the order subtotal after discounts.

Promotional codes must be entered at checkout. We do not generally apply discounts retrospectively, except to correct an error on our part.

For assistance, contact support@reemilo.com.